If you’ve paid for a support that you can claim from your NDIS plan, we can organise a reimbursement for you. A reimbursement still has to meet the same criteria as an invoice from a provider:
- The service or product needs to be an approved support as per NDIS legislation.
- You need a receipt which shows all necessary information (see below).
- If you only have an invoice and no receipt, you can take a screenshot of your banking app where it shows the payment.
- We can only reimburse to maximum hourly amounts where the NDIS has stated these.
- You cannot claim anything that could or should be covered by other agencies. If it might be paid for by the health system or the education department, for example, the NDIS won’t pay for it.
The first time you send us a claim for reimbursement, you will also need to send us your bank account details. We will process your reimbursement within 24 hours, and the NDIS usually pay it within 2 days.
What your invoice needs to show
- The details of the provider – business name and ABN at least.
- The participant’s details where possible.
- Invoice date and dates of service if relevant.
- What the support was for (e.g. Cleaning, Gardening, Nappies).
- For services, it needs to show the time taken and the hourly rate (e.g. 1.5 hours at $50 per hour).
Before You Buy…
NDIS rules can be very hard to follow, they are often hard to find, and even contradict each other. What is claimable for one participant may not be reasonable and necessary for another. Not all providers know or understand the current rules, or your circumstances. So before you use your funds to buy something, it’s best to check.
Read through our blog post about the new NDIS Lists of Supports for some helpful information. You are also welcome to get in touch with us before you buy the support, to see if you can use your funds to claim it. If we can’t help you, we can direct you where to go next.
